Shipping & Returns

Shipping Policy

Order Processing:

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates vary based on your location and selected shipping method. Standard shipping usually takes 5-7 business days, while expedited options are available for an additional fee.

Order Tracking:Once your order has shipped, you will receive an email with a tracking number that you can use to track your shipment.

Shipping Restrictions:

We do not ship to P.O. boxes or APO/FPO addresses.

Returns Policy

Returns:

We accept returns within 30 days of delivery for a full refund. Items must be unused, in their original condition, and in the original packaging.

To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for return.

Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

If you need to exchange an item for a different size or color, please return the original item and place a new order.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

For any additional questions or concerns, please contact our customer service team at marketing@birksteinotler.de

Thank you for shopping with us!